If you’re a business owner and your Google My Business (GMB) listing has been claimed by someone else, it can be frustrating and worrying. Fortunately, there are steps you can take to regain access to your listing and remove unauthorized users.
In this article, we’ll guide you through the process step-by-step.
Step 1: Determine Who Has Access
To regain control of your Google My Business listing, the first step is identifying who has claimed it. If you know who claimed your listing, contact them directly and request they transfer ownership back to you. Alternatively, use Google’s “Find and claim your Google My Business listing” tool to locate it and request ownership.
Step 2: Request Ownership
To take control of your Google My Business listing, log in to your Google account and navigate to the “Google My Business” dashboard. Find your listing and click “Request ownership,” providing some basic information about your business and verifying ownership with a code sent directly to your address or phone number.
Step 3: Block Access by Unauthorized Users
Once you’ve taken control of your GMB listing, it’s time to remove any unauthorized users who have access to it. To do this:
- Navigate to your dashboard’s “Users” tab and locate the user you wish to remove.
- Click on their name, then select “Remove Access.”
- Note that if they had “Owner” access before, you’d need to demote them to “Manager” before removing them altogether.
Step 4: Monitor Your Listing
Finally, monitor the activity on your listing to ensure it remains profitable.
Once unauthorized users have been removed from your GMB listing, it’s essential to monitor it regularly to prevent anyone else from claiming or making changes without authorization. Monitor any updates to your listing for irregularities, and respond quickly to customer reviews and inquiries.
If your GMB listing has been claimed by someone else, it can be frustrating and upsetting. But don’t despair – following these steps can regain control of your listing and remove any unauthorized users. Monitor it regularly so that it accurately reflects your business and remains under your supervision.
